IT Support Desk Technician

First Community Bank

416 N. Water St.

Corpus Christi, TX

Position Summary

This Support Desk Technician position serves as the initial point of contact for end-users seeking technical assistance on any of the bank�s computer systems. Diagnoses and assesses issues related to computer hardware and software and escalates them properly if needed. Maintains excellent customer service for the bank by answering phone calls and emails promptly, commuting to branches to resolve problems as needed and resolving most hardware/software problems of devices (PCs, printers)

Computer Technician/Helpdesk Technician Job Duties:

• Answer support phone calls, email and support tickets.
• Troubleshoot problems with PCs and software.
• Diagnose issues with printers, PCs and other hardware.
• Assist with managing ticket system
• Provide reports of problems/outages to the CIO.
• Assist IT personnel with projects.
• Visit branches as scheduled or needed.
• Help setup community/bank events.
• Work after normal business hours as needed for projects, upgrades, problems. Support Desk after hours is on a rotating schedule.
• Provide outstanding customer service.
• Maintain a positive attitude and be a team player.
• Other duties as assigned by the CIO.

Skills/Qualifications:

Experience as a service desk technician or other customer support technical role, troubleshooting and problem solving, ability to escalate issues, general knowledge of networking and operating systems, PC hardware and software experience.