| Job Purpose |
Lead the end?to?end core system projects delivery for the DMS function, and delivering key tech transformation projects: 1. Advance 2.0 2. Assessing real contactability of the portfolio & Data Enrichment 3. Infra scale-up across all key DMS platforms 4. Indus platform & workflow optimization |
| Duties and Responsibilities |
A – Key Accountabilities for the Role • Delivering key tech transformation projects in process automation • 1. Advance 2.0 • 2. Assessing real Contactability of the portfolio & Data Enrichment • 3. Infra scale-up across all key DMS platforms • 4. Indus platform & workflow optimization • • Platform Strategy & Roadmap: Define multi?year roadmap (functional + non?functional), decommission legacy, and enable scalable capabilities for allocations, case orchestration, settlements, disputes, and regulatory workflows. • Data & Integrations: Ensure robust APIs/streams, data models, and reconciliations with analytics, segmentation portal, CRM/dialer, payments, finance and reporting systems. • Stakeholder & Vendor Leadership: Align with Business/Risk/Compliance/IT; manage OEMs/SIs (SOWs, SLAs, commercials) to outcomes. • People Leadership: Build a high?performing team set OKRs and run skills uplift programs. • B – Additional Accountabilities • Governance & Reporting: Maintain dashboards/KIDs; run weekly/monthly reviews and risk/issue registers. • Innovation: Pilot new capabilities (event streaming, container orchestration, API monetization, Gen?AI assist for ops) and scale proven wins. • Monthly Tracker, MNL, KRA & KPIs tracking & publishing to relevent stakeholders in timely manner. |
| Key Decisions / Dimensions |
• Platform/tool selection, priority & sequencing. • Release gating and rollout strategy. • Control frameworks and evidence models for audits. |
| Major Challenges |
• Orchestrating change across complex, interdependent systems. • Balancing speed with regulatory controls and stability. • Ensuring on?ground adoption across central and outsourced ops. |
| Required Qualifications and Experience |
a) Qualifications B.E./B.Tech. Certifications in Cloud (AWS/Azure), Architecture, SAFe/Agile, Security. b) Work Experience 10–15 years in platform/product engineering for BFSI or high?scale transaction systems. Strong vendor governance and value delivery track record. • Hands on experience in ZBB, BPR/DPR, Draw.io & process mapping. |