Sr. Technology Support Specialist

We are looking for a focused and collaborative Sr. Technology Support Specialist to join our Technology team in St. Louis Park. Reporting to the Technology Support Director, the Senior Technology Support Specialist provides second level support to IT Support Specialists. In this role, individuals will support end-user systems, work closely with senior Technology staff to align support practices, and act as a point of escalation for more complex issues.

RESPONSIBILITIES: 

• Identifies, researches, and resolves the most complex technical problems assigned to the helpdesk.
• Manage Service Desk tickets on a wide range of tasks and incidents across various products and services.
• Serves as a knowledge resource for other team members.
• Installs, configures, and updates software and hardware.
• Writes processes and procedures for the technology support department.
• Makes any approved changes to support related processes to ensure consistency.
• Coordinates with other teams or departments to resolve issues.

QUALIFICATIONS:

• Associate’s degree and 3+ years of experience in an IT Support role, or equivalent combination of education and experience
• Experience in an IT Support Lead, Training, or equivalent role
• Exceptional customer service skills
• Aptitude to quickly learn technical concepts and communicate to technical and non-technical users
• Strong interpersonal and organizational skills
• Ability to work independently and as part of a team
• Capacity to multi-task and quickly prioritize duties

PREFERRED SKILLS:

• Experience working on a technology team in support of end users
• Working knowledge of ServiceNow ITSM
• Experience with macOS, Windows, and iOS

ABOUT BRIDGEWATER BANK:

Picture yourself at one of the Twin Cities’ best places to work, surrounded by people who challenge you, support you, and inspire you to be your best. Welcome to Bridgewater Bank.

We are on a mission to be the finest entrepreneurial bank in the Twin Cities. Like true entrepreneurs, we run fast and lean. We are in constant evolution and the runway for personal and professional growth is long. People are our strength, and that’s why we’ve created and sustained an award-winning culture that promotes growth and celebrates the big and little wins along the way.

At the end of the day, we believe competitive salaries, top-tier benefits, a hybrid work model, and transparency into the business is a given. Working together toward something meaningful with people you enjoy, is just a bonus!

COMPENSATION & BENEFITS:

The typical hourly base pay range for this role is between $30.90 – $34.63 per hour. Compensation may vary based on individual job-related knowledge, skills, expertise, and experience. This position is eligible for a discretionary annual incentive program driven by organization and individual performance.

Bridgewater Bank provides a broad offering of competitive benefits including (but not limited to):

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Parental leave
• 401(k) with employer match
• Paid vacation & paid holidays

PLEASE NOTE:

The above is intended to describe the general content of and requirements for this position. It is not to be construed as an exhaustive list of duties, responsibilities, or requirements. It is Bridgewater Bank’s policy to promote equal employment opportunities. All personnel decisions, including, but not limited to, recruiting, hiring, training, promotion, compensation, benefits, and termination, are made without regard to race, creed, color, religion, national origin, sex, age, marital status, sexual orientation, gender identity, citizenship status, veteran status, disability, or any other characteristic protected by applicable federal, state, or local law.

STATUS: Exempt