Supervisor Mortgage Technical Analysts

Ent Credit Union and Wings Credit Union are joining forces in January 2026. This merger means more opportunities, expanded resources, and a shared commitment to delivering exceptional member service. Together, we become more - empowering members, communities, and teams through a bold, unified future. Both organizations bring a strong legacy of member satisfaction, operational excellence, financial stability, and community impact. Recognized locally and nationally as best-in-class financial institutions and employers of choice, each is known for its commitment to financial well-being and philanthropic leadership. Join us during this transformative time and be part of shaping the future of banking! To learn more about the merger, click here.

This position is responsible for administrating and supervising the Analyst/Developer and Projects team. They will collaborate with the Mortgage Technical Developers and Analysts to ensure effective management of the mortgage loan origination systems, associated applications, and reporting functions. The MTA Supervisor will also collaborate with the Mortgage Project Lead to prioritize initiatives, assign technical resources, and assist with managing projects.

Additional position functions include:

• Department staffing including job description preparation, position postings, interviews, hiring decisions, and staff scheduling.
• Staff development including one-on-one coaching, performance improvement plans, and performance reviews.
• Conduct recurring team meetings.
• Assign tasks and monitor analysts' workloads.

Essential Functions

• Provide staff development, coaching, and team alignment for all direct reports as well as handle supervisory duties such as approving time off, performance reviews, disciplinary actions and assisting with department staffing.
• Partner with the Mortgage Developers and Analysts to perform periodic reviews of key mortgage systems to ensure optimal functionality is maintained.
• Provide leadership and assist with managing associated projects as requested.
• Supervise a team and collaborate with Management to ensure departmental goals are achieved.
• Utilize a ticket/case management system to monitor the workload of the Technical Analyst team and assign daily tasks.
• Attend and/or facilitate meetings to represent the Analyst/Developer team while documenting pertinent information and disseminating it to the team.
• Facilitate release and upgrade meetings ahead of implementations.
• Bank Secrecy Act: Remains cognizant of and adheres to Wings policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Minimum Formal Qualifications for this Position

• Bachelor's Degree in Business administration, Economics, Finance, or another relevant field of study.
• 4+ years' relevant lending, financial experience, or project management, Required, to include:
  • 2+ years' systems administration/technical experience. Required
• 1+ years' experience with team leadership or management. Required
• 1+ years' experience vendor management experience. preferred

Technical or Specialized Knowledge/Skills:

• Demonstrated ability to successfully lead others through expertise, superior performance, solid communication, delegation, and time management.
• Ability to develop system electronic data interfaces for the transmission of data to relevant vendors or internal systems.
• Expert technical acumen in relational database design/business intelligence concepts for use in custom report design through Crystal Reports and reporting systems inherent to the lending platforms being used.
• Data management and analysis skills using various import/export/storage/processing systems.
• Expert knowledge of Mortgage Lending business - terminology and process flow.
• Strong working knowledge administrating systems and all related programs.
• Ability to prioritize workload and allocate resources effectively across different projects as needed.
• Excellent coordinating and networking skills.
• Ability to interact with all levels of management
• Strong verbal and written communication skills to include conducting presentations.
• Analytical and technical problem solving.
• Strong Microsoft Office skills to include Excel (including advanced function/formula & pivot table abilities), Word, and Outlook.
• Strong experience with development tools such as Microsoft Visual Studio and Microsoft Visual Studio Team Services.
• Working proficiency in regard to understanding and working with relational databases such as Microsoft SQL Server.
• Basic experience developing mobile applications (such as iOS or Android).
• (preferred) Experience building multi-threaded applications.
• (preferred) Experience with data analysis using Microsoft Access.

Certifications Required:

• Completion of ICE Technology (Mortgage LOS Provider) Developer Program within 1 Year preferred

The pay range for this position is: $89,294 to $107,785 Annually (S16), plus 15% annual target bonus.

Final compensation for this position will be determined by various factors such as relevant work experience, specific skills and competencies, education, certifications, location and internal pay equity.

BENEFITS:

• Generous 401(k) match
• 401k Discretionary Profit Sharing
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short Term and Long Term Disability
• Health Savings Account with company contribution
• Employee Assistance Program
• Paid Vacation, Sick, Floating Holidays and Volunteer Time Off
• Paid Holidays
• Tuition Reimbursement
• Paid Parental Leave
  
  We anticipate this position to close on 05/15/2026. Please submit your application at your earliest convenience to be considered.
  
  Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
  
  The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)