Technical Support

• Provide daily IT support to our clients in a friendly and efficient way
  
• Ensure service quality, response time, and issue resolution meet agreed service levels (SLAs)
  
• Accurately log and troubleshoot IT issues to help improve our systems and support in the long run
  
• Work with vendors to purchase or renew software licenses, hardware, and other equipment
  
• Keep an up-to-date inventory of all equipment, software, and license users
  

Key Performance Indicators (KPIs):

• Response time to support requests
  
• SLA compliance
  
• Customer satisfaction
  
• Technical skills and problem-solving ability
  

Requirements

• 2–3 years of experience in an IT support role within a business environment
  
• Strong verbal and written communication skills
  
• A helpful, customer-focused attitude