Technology Support Specialist III

TECHNOLOGY SUPPORT SPECIALIST III

Job Overview: The candidate for this position will play a key role in administrating the technical aspects of the Bank’s computer systems, as well as data, video, and voice communication systems. The candidate will lead technology initiatives, provide guidance to Technology Services staff, and perform system implementations, maintenance, and troubleshooting tasks.

The candidate for this position will be responsible for:

• The ability to manage small projects.
• Professional verbal and, written communication with customer service skills.
• Advanced problem-solving skills (particularly with Windows Desktop Support), workstation deployments, along with some prior banking support knowledge.
• Availability for on-call support, including after-hours and weekends on a rotation.
• Travel to other locations both in the state and other markets. Up to 25% of the time.
• Knowledge base and documentation management.

Requirements for this position include:

• Bachelor’s degree in Information Technology, Computer Science, or a related field; or equivalent work experience.
• 5+ years of experiences in IT support or related technical services role.
• Strong knowledge of Microsoft technologies (Windows Server, Active Directory, Microsoft 365, Exchange, Teams, SharePoint).
• Skilled in troubleshooting complex technical issues across hardware and software.

Preferred qualifications for the position include:

• Experience in financial services or other regulated industries
• Familiarity with virtualization platforms (VMware, Hyper-V)
• Experience with voice and video communication systems

EEO/Veterans/Disabled